Waiting for ticket help...

Neopets topics not covered by the other forums go here.
Post Reply
User avatar
Jessi
Posts: 3409
Joined: 09 Mar 2006 06:29 pm
Gender: Female
Human Avatar: 155904
Location: Seattle, Washington

Waiting for ticket help...

Post by Jessi » 04 Jan 2017 09:55 pm

So question. Is it normal to wait weeks - or even months - for tickets to be picked up?

I submitted a ticket on 11/22/16 in an attempt to get my main account unfrozen (it was disabled for my protection but I can't get the password reset to work or anything). It is still sitting with the 'open' status and hasn't been touched. I'm not really sure where to go from here. I tried messaging Neopets via Facebook and that was a dead end, and I have no idea how else to contact them :I

nomigid15
Posts: 18
Joined: 10 May 2007 12:34 am
Gender: Male

Re: Waiting for ticket help...

Post by nomigid15 » 05 Jan 2017 05:55 am

Sadly, for a ticket for that particular issue, yes.

User avatar
Jazzy
Devil's Advocate
Posts: 1899
Joined: 04 Jan 2006 06:06 pm
Gender: Female
Location: a g-orbital
Contact:

Re: Waiting for ticket help...

Post by Jazzy » 05 Jan 2017 09:57 pm

Yeah - I have one from April marked "open" and one from October marked as "work in progress". I think you might just have to be patient, as frustrating as that is. (Mine are for a non-frozen account with a broken password.)

User avatar
Jessi
Posts: 3409
Joined: 09 Mar 2006 06:29 pm
Gender: Female
Human Avatar: 155904
Location: Seattle, Washington

Re: Waiting for ticket help...

Post by Jessi » 07 Jan 2017 05:26 am

Ugh, thanks guys. Unfortunately I even had to go the route of making a new random side account just so I could even submit a ticket in the first place (which is, AFAIK, not against the rules since I can't.... access anything). Sigh. We'll see how it goes.

Post Reply

Who is online

Users browsing this forum: No registered users and 2 guests