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This account has been FROZEN

Posted: 14 Sep 2012 06:50 am
by Farseek
for the following reason:
Due to potentially suspicious activity on this username, it has been frozen for the owner's protection. This can include falling for a scam or entering information into a fake login page. If you would like information on getting this account back, please contact us by clicking here.

I logged into collect my freebies and put my pets into the Neolodge and was greeted by that message :x I don't play Neo much since the great pet changeover but the account is over 8 years old and has my most special pets on it including my UC Grey Jubjub. I put in a ticket and hopefully they return the account in a timely matter.

Re: This account has been FROZEN

Posted: 14 Sep 2012 11:49 pm
by Kantark
Ow, nasty surprise to be greeted with :-( Hopefully TNT locked your account down before too much damage was done and you can get it back complete. I've got my fingers crossed for a swift resolution for you, Farseek.

Re: This account has been FROZEN

Posted: 15 Sep 2012 01:56 am
by thelonetiel
Oh no. It's amazing how much fear and horror that message can inspire. :(

All of the best luck to you. I hope they caught whatever happened with enough time and evidence to make sure nothing was harmed.

Re: This account has been FROZEN

Posted: 17 Sep 2012 02:50 am
by Fjorab_Teke
That stinks! :-( I hope you can get it back soon!

Re: This account has been FROZEN

Posted: 18 Sep 2012 06:24 pm
by zebru
I hope they get back to you soon! It happened to me couple of moths ago and they got it back to me intact in less than a week. I hope they're as efficient for you too!

Re: This account has been FROZEN

Posted: 21 Oct 2012 06:46 pm
by Farseek
Over a month and not a word from Neopets. I keep getting messages that someone is trying to use my info to log into Monkey Quest which is most likely the suspicious activity that was noticed. I created a side account to try and contact them from there.

Re: This account has been FROZEN

Posted: 22 Oct 2012 02:48 am
by Fjorab_Teke
Ugh, hope it all gets straightened out soon. :( I'll never understand how people get joy out of making others unhappy, just greed and meanness.