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Frozen for talking about merchandise

Posted: 06 Jan 2013 12:21 am
by RNA
I saw a post on the Neoboards about someone selling real life TCG cards. I told them I'd like to buy some cards, but today I found that I was frozen for buying and selling neopoints.

If anyone has any advice for getting my account back, I'd like it :(
I spent too much on Neocash to lose it now.

Re: Frozen for talking about merchandise

Posted: 06 Jan 2013 02:21 am
by Pulse
The best you can do is put in a ticket about the issue and how you think it was a misunderstanding. Not sure what else you can do at this point. :(

Re: Frozen for talking about merchandise

Posted: 06 Jan 2013 11:33 am
by Kantark
I don't see how discussing TCG cards is a freezable offence, so definitely flag it up as a misunderstanding by an over-zealous monitor. They might not like you discussing purchasing real-world items on the site as you'd probably end up having to discuss ebay or similar, but I'd've thought at worst that would warrant a warning. Good luck with the ticketing system!

Re: Frozen for talking about merchandise

Posted: 10 Jan 2013 01:20 am
by Darigan
How ridiculous of Neopets to freeze people for wanting to spend money on Neopets merchandise. :(
I'd say just explain the missunderstanding and have lots of patience.