What to do if you can't log in
Posted: 17 Jun 2006 01:12 pm
If when you attempt to log in, the screen afterwards shows you as if you were still logged out, please try the following, in this order. Remember to attempt to log in again after each step.
- Try a different browser, if you have one installed. If it works in the other browser, it is likely to be a cookie problem.
Note: it must be a browser which does not share cookies- Internet Explorer and Avant, for example, will share any cookies and therefore any problems with them.
- Clear your cache/temporary internet files and cookies through your browser.
In Firefox: Tools > Options
In IE: Tools > Internet Options
In Mozilla: Edit > Preferences
In Opera: Tools > Preferences
In Safari: Safari > Empty Cache and Safari > Preferences.
- Locate and delete the neocolours.me.uk and/or http://www.neocolours.me.uk cookie specifically.
In Firefox, Opera, Mozilla and Safari: Use the cookie manager to delete the neocolours.me.uk/ and http://www.neocolours.me.uk/ cookies.
In Internet Explorer and Avant Browser: do a search on your system for "neocolours.me.uk" and delete the cookie results which come up.
- Re-register using a different username and see if the same problem happens again.
- Finally, if you have tried all of the steps and you still cannot log in, email me. Do not email me if you have not tried to do what it says here, because I will just point you back here.
- Try a different browser, if you have one installed. If it works in the other browser, it is likely to be a cookie problem.
Note: it must be a browser which does not share cookies- Internet Explorer and Avant, for example, will share any cookies and therefore any problems with them.
- Clear your cache/temporary internet files and cookies through your browser.
In Firefox: Tools > Options
In IE: Tools > Internet Options
In Mozilla: Edit > Preferences
In Opera: Tools > Preferences
In Safari: Safari > Empty Cache and Safari > Preferences.
- Locate and delete the neocolours.me.uk and/or http://www.neocolours.me.uk cookie specifically.
In Firefox, Opera, Mozilla and Safari: Use the cookie manager to delete the neocolours.me.uk/ and http://www.neocolours.me.uk/ cookies.
In Internet Explorer and Avant Browser: do a search on your system for "neocolours.me.uk" and delete the cookie results which come up.
- Re-register using a different username and see if the same problem happens again.
- Finally, if you have tried all of the steps and you still cannot log in, email me. Do not email me if you have not tried to do what it says here, because I will just point you back here.